Wayfaring Retreats accepts bookings subject to the following conditions as laid out below.

INTERPRETATION & DEFINITION:

In the agreement unless otherwise specified the following expressions refer to the following meanings.

Booking – The booking made by the client with Wayfaring Retreats.

Contract – The contract between the client & Wayfaring Retreats under which the services are provided by Wayfaring Retreats to the client.

Client – The person, business or company who makes the booking with Wayfaring Retreats. All individuals to whom the services are provided by Wayfaring Retreats must be of a minimum age of 18 years.

Payment – The total fee will be due for payment strictly 8 full weeks in advance of the retreat.

Details of your payment are outlined above.

Fee – The amount payable to Wayfaring Retreats under the contract.

Force Majeure / Special Circumstances – Any act, event, omission or accident beyond Wayfaring Retreats reasonable control including but in no way limited to Act of God, war, riot, civil commotion, malicious damage, compliance with any law or government order, rule, pandemic, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm, adverse weather, default of suppliers or subcontractors, strikes, or other industrial disputes, failure of a utility service or transport network.

Major Change – A change in the date or over 80% of the content of the service. The exception being under “special circumstances”.

Recordings – Photographs, videos, or any other audio visual recordings taken of the clients during the provision of the services. Wording importing the singular meaning shall include the plural meaning & vice versa. All wording within the booking conditions is generalised & any reference to any gender includes the other genders. The headings in these conditions are for convenience only & shall not affect their interpretation.

ACCEPTANCE:

The contract is subject to these booking conditions which the client has been deemed to have read & fully understood. These booking conditions can only be varied by written agreement between Wayfaring Retreats & the client.

SERVICES:

The activities & services provided by Wayfaring Retreats to the client under the terms of the contract & service shall be construed accordingly.

FEE & PAYMENT TERMS:

The fee payable at the time of booking shall include the planning, organising & delivery of the proposed services.

Upon the successful payment of the retreat deposit by the client, a contract is formed for the agreed program to be delivered. If the client wishes to alter any aspect of the program additional reasonable costs may be levied by Wayfaring Retreats at their discretion.

In the event that the balance is not paid in the specified time frame Wayfaring Retreats will have the discretion to treat the booking as cancelled by the client & to re-sell the retreat place, the fee paid by the client will be retained by Wayfaring Retreats.

Wayfaring Retreats will charge a late payment fee to those guests who do not pay in full within the time frame specified in the payment terms and conditions, the late payment fee will be charged at £50.00 per person.

Should a guest not pay in full within 14 full days in advance of a retreat start date then Wayfaring Retreats will have the right to cancel the reservation without notice or compensation, in this case no refund will be due.

RESPONSIBILITIES OF THE CLIENT:

The fee does not include travel to and from the retreat location at which the proposed services shall be provided & this shall be the sole responsibility of the client.
The client is responsible for their own personal medical needs / requirements, clothing and footwear for the duration of the services unless otherwise agreed in writing with Wayfaring Retreats.

It is the client’s responsibility to inform Wayfaring Retreats in writing of any past, present or potential health issues that may make them unsuitable to participate in the services agreed upon, failure to disclose any such information may result in Wayfaring Retreats terminating the contract & withdrawing the client from the services without refund, notwithstanding conditions of cancellation by Wayfaring Retreats. If a letter of suitability is required from a guests medical professional then this must be sent to and received by Wayfaring Retreats a minimum of 7 days prior to a retreat’s start date.

It is the sole responsibility of the client to ensure that the balance for the cost of their retreat place is paid in full & on time as per the terms set out by Wayfaring Retreats. It is the client’s sole responsibility to ensure that they have purchased comprehensive & appropriate travel & medical insurance for the full duration of their retreat, this should include
but not be limited to: personal accident, holiday & cancellation insurance for the full duration of the retreat, please note that purchasing/putting in place this type of insurance is a condition of booking a retreat.

The full retreat fee is payable 8 weeks before the commencement of the retreat/course unless agreed otherwise on confirmation of booking. It is the sole responsibility of the client to ensure that their payment is made on time & by the due date, as per the terms & conditions, Wayfaring Retreats does not chase guest payments or send payment reminders.

MEDICAL & HEALTH:

All clients using Wayfaring Retreats services should be aware that when participating in any exercise at the retreat, if there is the possibility of physical injury. In making a reservation with Wayfaring Retreats, you agree to assume such risk & agree to release & discharge Wayfaring Retreats from any & all claims for liability, injury, loss & or damage arising from your participation in our services.

If you have any medical condition/s that may make you unsuitable to participate & or may impact on your participation in Wayfaring Retreats services, you are required to notify us of them in full prior to making you reservation / booking.

If Wayfaring Retreats or any member of the Wayfaring Retreats team believe that your health or safety is at risk or if you have failed to disclose to Wayfaring Retreats in writing any illness, injury or any previous or current medical or health condition/reason that could potentially impact on your ability to participate in Wayfaring Retreats services, this could result in Wayfaring Retreats’ refusal to allow you to participate in all/part of the services.

In such a situation, your contract may be terminated by Wayfaring Retreats at the sole discretion of Wayfaring Retreats without refund or compensation.

Subject to prior notification to the contrary in writing by the client to Wayfaring Retreats, the client must confirm that he/she is of good mental & physical health & not aware of any reason why they may not be unable & or unsuited to participate in Wayfaring Retreats’ services & or may be likely to suffer illness or injury whilst participating in the services provided by Wayfaring Retreats.

We strongly recommend that when choosing a comprehensive travel insurance that the cover includes personal accident, cancellation insurance plus full Covid cover for all Covid related eventualities and that it also includes cover for all of Wayfaring Retreats terms and conditions, including but not limited to those regarding amendment or cancellation charges and that such insurance is purchased immediately upon making your retreat reservation with Wayfaring Retreats.

VARIATIONS & AMENDMENTS:

If there is a major change to the retreat Wayfaring Retreats shall notify the client forthwith, Wayfaring Retreats shall seek to offer the client arrangements as close to the original as it is reasonably possible in the circumstances. If there is any other change other than a major change Wayfaring Retreats is not obliged to inform the client in advance or obliged to pay any compensation.

CANCELLATION BY THE CLIENT:

If the client wishes to cancel the reservation/contract they must advise Wayfaring Retreats in writing/via confirmed email as soon as reasonably possible. Any cancellation of the contract will be subject to the following cancellation charges. For the avoidance of doubt the cancellation charges are based on the number of days before the arrival date of the services.

Date of cancellation – Cancellation charge

Less than 8 weeks – 100% of the cost of the retreat will be retained by Wayfaring Retreats

Less than 12 weeks – 50% of the cost of the retreat will be retained by Wayfaring Retreats

More than 12 weeks – 30% of the cost of the retreat will be retained by Wayfaring Retreats

Refunds are made minus any applicable/relevant bank charges or card payment fees, plus an administration fee of £50.00 per client. Bank transfer refunds are made in either UK Sterling or Euros. Refunds are made minus any third-party commissions where applicable.

CANCELLATION BY Wayfaring Retreats:

Wayfaring Retreats will always endeavour to fulfill confirmed bookings, however, Wayfaring Retreats do reserve the right to cancel a scheduled retreat date or an individual booking/reservation. If Wayfaring Retreats cancels a booking prior to the commencement of the services the client will be offered an alternative date, or where applicable a full refund of all monies paid by the guest up to that point ( minus credit card charges & third-party commission where applicable ) for the specified reservation. *The exception being that: if the cancellation is due to “special circumstances” which are beyond the control of Wayfaring Retreats.

SERVICES:

Wayfaring Retreats reserves the right to alter the content of the services at any time without notice to the client due to certain factors, including, but not limited to the weather, staff, & any physical fitness of the clients.

Any information on/about our services published by Wayfaring Retreats for its literature & website is designed for illustrative purposes only.

If the client elects not to participate in any of the services being provided, Wayfaring Retreats has no obligation to provide an alternative activity or service & the client will not be entitled to a refund. If Wayfaring Retreats believes that a client’s health & safety is at risk, or a client has failed to disclose any relevant health information in accordance with our terms & conditions, Wayfaring Retreats may at its absolute discretion make decisions affecting the client & where necessary may terminate the contract immediately.

The client must refrain from any illegal act or any conduct physical or verbal which may offend or cause danger or damage to any person or property. If Wayfaring Retreats or any of its team, venue staff, consultants or agents become aware of any such action then Wayfaring Retreats any of its team, venue staff consultants or agents may at their absolute discretion have the client immediately removed from any property or facility without refund or compensation. Wayfaring Retreats will have no liability whatsoever to the client under such circumstances.

DEFINITION OF FULL BOARD:

The definition of full board will be 3 x meals per day which will be provided as breakfast, lunch & dinner & on full retreat days only, on arrival day only welcome dinner will be provided & on departure day breakfast and lunch will be provided as part of the retreat cost. This applies ONLY to the retreat’s official arrival & departure days as specified in the published retreat dates for the appropriate year.

COMPLAINTS:

If there is a problem during the retreat/services, the client must report it in the first instance to the retreat manager: Yvette Webster. In the unlikely event that the problem can not be resolved & the client wishes to make a complaint then the client must notify Wayfaring Retreats in writing within 7 days of the end of the services/retreat. Failure to provide notice of the complaint in accordance with the above will preclude the client from being entitled to take any further action against Wayfaring Retreats.

VENUE:

The venue has a check-out policy which requires guests to vacate their suites on the agreed day of departure by no later than 11.00 am. Arrival time on the initial date of the retreat is 3.00 pm – 5 pm.

LIABILITY:

None of the exclusions and limitations in these conditions are intended to limit any rights the client may have under statute or common law which may not be excluded, nor in any way to exclude or limit liability to the client for personal injury or death resulting from Wayfaring Retreats negligence or that of its employees or agents, or for any liability incurred as a result of fraud or fraudulent misrepresentation by Wayfaring Retreats.

The client understands that attending any activity or service provided by Wayfaring Retreats involves some level of risk. These risks include but are not limited to physical injury or even death. By attending any activity or service provided by Wayfaring Retreatsh the client agrees to assume these risks & agrees to release & discharge Wayfaring Retreats, employees & agents from any & all claims for liability.

Neither Wayfaring Retreats, employees or agents will be liable for any loss or damage to any personal property or vehicle belonging to the client during the services.

***It is the sole responsibility of the client to purchase full & adequate medical, personal injury & holiday insurance for the full duration of their stay with Wayfaring Retreats. All guests must refrain from any illegal act or any conduct unbecoming a retreat guest, conduct or language which may give offence to a team member or guest or any act which may cause damage to property. If Wayfaring Retreats or any of its staff, consultants or agents become aware of any such act/conduct then Wayfaring Retreats & its agents may, at their absolute discretion, ask the client to leave the premises, property or facility, this will be without refund or compensation to the guest, in these circumstances Wayfaring Retreats will have no further responsibility or liability to the guest.

MEDIA:

Wayfaring Retreats reserves the right to take any photos/recordings of the client during the services, & the client accepts that all rights whatsoever arising in the recordings shall be solely owned by Wayfaring Retreats.

The client accepts and agrees that any photos/recordings may be used by Wayfaring Retreats at its absolute discretion in any manner, including but not limited to its website, promotional material & advertisements.

COPYRIGHT:

Wayfaring Retreats reserves all copyright which may subsist in the products of, or in connection with, the provision of all activities, services or facilities. Wayfaring Retreats reserves the right to take such actions as it deems appropriate or necessary to restrain or prevent infringement of such copyright.

PRIVACY POLICY:

Wayfaring Retreats are committed to protecting & respecting your privacy.